HEALTHPLAN MAGAZINE

In Spain, responding with a simple "Sí" (Yes) has long been the customary way to answer a phone call. It's quick, it's easy, but in today's digital age, it's also increasingly risky. However, the Spanish police force, Guardia Civil, has issued a recent warning, cautioning people against using "sí" when they receive phone calls, especially from unknown numbers. The reason is clear: the rise of cyber scams, a growing threat that can lead to identity theft and financial loss.

In recent years, cyber scams have become alarmingly common, and they manifest in various forms, including text messages, emails, and phone calls. Guardia Civil's warning underscores that the simple act of answering a call with "sí" can expose you to potential fraudsters looking to exploit this common practice.

While self-employed individuals are often prime targets for such scams, everyone should exercise caution. Cybercriminals aim to capture your voice, which is a valuable asset for perpetrating fraud. By recording your "sí," they can potentially impersonate you in interactions with various service providers.

The dangers of answering with "sí" extend beyond fraudulent transactions. Traditional companies and AI bots frequently employ yes-or-no questions to verify identities or authorise actions. With a recording of your affirmative response, criminals can manipulate these voice recordings to gain unauthorised access to your accounts or sign contracts on your behalf, all while pretending to be you.

The Guardia Civil emphasises that saying "yes" can be a gateway to a series of problems, not limited to financial fraud. Voice recordings can also be altered and used as evidence in situations that could damage your reputation or personal life.

The Internet User Safety Office recommends a safer alternative: answering calls with "¿Diga?" This translates to "say" or "speak" in English and is a common way to answer the phone in Spain. By using this phrase, you keep your response neutral, denying potential scammers the opportunity to record your affirmative voice.

In an era rife with digital threats, it's crucial to exercise caution. Guardia Civil advises that you should treat unknown phone calls with suspicion until you can verify the caller's identity. If something feels off or unusual about the conversation, don't hesitate to hang up. Your vigilance can be the first line of defence against cyber scams that aim to exploit your voice and steal your identity.

In conclusion, as Spain grapples with the rising tide of cyber scams, changing how you answer your phone calls by adopting the neutral "¿Diga?" response can help safeguard your identity and protect you from potential fraudsters. Your voice is a valuable asset; don't let it become a tool for criminals to compromise your security and well-being.

Sources

https://www.thelocal.es/20230922/why-you-shouldnt-answer-the-phone-with-si-in-spain-anymore