I have Sanitas insurance

Private & self-employed

• How do I know if my policy has been approved?
• When can I start using the policy?
• Why don't I have a policy number yet?
• How do I get access to the Sanitas app?
• What if I cannot get into the app?
• What can I do in the Sanitas app?
• All you need to know about your Sanitas member card
• Does my member card expire each year?
• Why do service providers ask me for my I.D?
• What if someone else tries to use my member card?
• Can other members of my policy use my member card?
• Can I use my member card with social security providers?
• How do I look for doctors and hospitals?
• What is the procedure for consultation. Do I go to my sanitas doctor first and he refers me to a specialist at the hospital or clinic?
• When can I schedule a visit with a GP?, or do I need to wait until past a certain date?
• I need to see a physiotherapist, how do I arrange this?
• Can I add a beneficiary to my policy?
• Can I make changes to the policy data through the internet or by telephone?
• What happens if I change my residential address?
• I need my documents for my residency appointment, where can I find these?
• Is it possible to obtain the policy documentation in English?
• I have some queries regarding my policy
• How can I check to see whether I have any co-payments?
• Can I use my health insurance outside of Spain?
• We are out of the country and have had to do a couple of prenatal check ups here, can I claim these on travel assistance?
• I have a worldwide reimbursement option on my policy, how do i submit a claim?
• Is my policy automatically renewed or do I need to manually renew or cancel it?