Cover & Services
FAQ
BLUA Frequently Asked Questions
- How do I access the video consultation part?
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You can access services through your online account or through the downloadable app.
What types of service can I access through video consultation?
The following services are covered: gynaecology, urology, family medicine, paediatrics, allergology, endocrinology, dermatology, internal medicine, rheumatology, gastroenterology, haematology, dentistry and oncology.
You can also request emergency consultations without a prior appointment and you can access our preventative health programmes covering nutrition, psychology and a personal trainer.
- How does the home analytics service work?
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One of our doctors will visit your home and perform a health check and/or blood test. You can request this service through the app, where you will find the name of the testing laboratory and their contact details. You can request a total of two home analytical services per year. The test results will be available inside the app shortly afterwards.
The insured has two options:
- Request the service from a Sanitas network provider in which case the expenses would be billed directly to us.
- Request the service from a NON Sanitas network provider - in this case we would reimburse you the cost (up to a €60 limit).
- How does the medicine delivery aspect work?
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The insured will have two options for this service
- Digital request: performed by you using the MiSanitas App.
- Over the phone.
- How long does it take for medicines to be delivered to my home or office?
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The delivery of medicines can take between 1 & 3 hours.
